Shipping Policy
At Maison Etherique, we are dedicated to delivering your orders efficiently and with care. Below is a detailed overview of our shipping process, designed to ensure clarity and consistency at every step.
Local Deliveries (United Arab Emirates)
We currently offer shipping across all areas of the UAE, with the following delivery options:
1. Standard Delivery
- Delivery Time: Within 2 business days from order confirmation.
- Cost: AED 20.00 (for orders below AED 200).
- Free Shipping: Available for orders totaling AED 200 or more.
2. Express Delivery (Dubai Only)
- Delivery Time: Same-day delivery for orders placed before 5:00 PM.
- Cost: AED 30.00.
Order Processing Time
- Orders are typically processed within 24 hours for express deliveries and 48 hours for standard deliveries.
- Customized or personalized orders may require additional processing time. In such cases, we will provide an estimated delivery timeline when confirming the order.
International Deliveries
While Maison Etherique primarily ships within the UAE, we are happy to accommodate international shipping requests.
- For international deliveries, customers are required to contact us directly at info@maisonetherique.com or +971 4580 6862.
- We will provide a detailed shipping quote based on the destination, items included, and current shipping rates from our courier service provider.
- Estimated delivery timelines for international orders will also be provided upon confirmation.
Please note that international shipping costs and timelines may vary depending on the destination and order details.
Shipping Process
Local Delivery in Dubai
- Orders within Dubai are handled by our dedicated delivery team to ensure swift and seamless service.
Deliveries Outside Dubai
- For deliveries outside Dubai, and certain parts within Dubai, we partner with trusted courier service providers.
- Once the order is handed over to the courier, customers will receive a notification email (if provided) containing a tracking ID. This allows you to monitor the progress of your order until it reaches your address.
Address Requirements
- At checkout, customers can select United Arab Emirates as the country and enter their city and delivery address.
- For international orders, please contact us directly to finalize shipping details, as international delivery is not currently available at checkout.
Additional Information
- Delivery timelines for products listed on our website are as stated. However, for customized or personalized orders, delivery times may vary depending on the complexity and quantity of items requested. We will inform customers of any changes to delivery timelines during order confirmation.
For further inquiries regarding shipping, please contact us at:
- Email: info@maisonetherique.com
- Phone: +971 4580 6862
We are dedicated to providing a smooth and reliable delivery experience for all our customers.