Customer care

Tell us the material or form you are considering, your budget if useful, and whether you already have suitable equipment. For a larger mineral, ask about the exact piece and its dimensions.

Our guides cover preparation, compatible equipment and material-specific care. The product label and manufacturer’s instructions remain the starting point.

See where your order is with your order number and the email or phone used at checkout. For an incorrect or damaged item, describe the issue and include clear photographs so the team can advise the next step.

Read the current delivery and return policies for destinations, timing, charges and eligibility. Contact Maison Éthérique before sending an item back.

Visit Warehouse 23, Alserkal Avenue, Al Quoz, Dubai. The store is open daily from 9 am to 9 pm.